By Your Side Companions Last updated: September 2026
By Your Side Companions (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at byyoursidecompanions.com.au or engaging our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth
- NDIS participant number and plan details
- Health and disability-related information relevant to the services we provide
- Emergency contact details
- Payment and billing information
- Any other information you provide to us directly through our website, forms, phone calls, or in person
How We Collect Information
We collect personal information directly from you when you:
- Make an enquiry through our website or by phone
- Register for or use our services
- Complete intake or referral forms
- Communicate with us via email, phone, or in person
We may also collect information from third parties such as your NDIS plan manager, support coordinator, or other service providers involved in your care, with your consent.
How We Use Your Information
We use your personal information to:
- Provide and manage NDIS support services to you
- Communicate with you about your services, appointments, and care
- Process payments and manage billing
- Meet our obligations under the NDIS and other relevant legislation
- Improve our services and website
- Respond to your enquiries
- Comply with legal and regulatory requirements
Disclosure of Your Information
We may share your personal information with:
- The National Disability Insurance Agency (NDIA) as required
- Your plan manager, support coordinator, or other providers involved in your care
- Government agencies where required by law
- Our professional advisors, such as accountants or legal advisors
- Third-party service providers who assist us in operating our business, such as IT support or cloud storage providers
We will not sell, rent, or trade your personal information to any third party for marketing purposes.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Your information is stored securely using a combination of physical and electronic safeguards.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or out-of-date information
- Ask how your information has been used or disclosed
- Make a complaint if you believe we have breached your privacy
To make a request or exercise any of these rights, please contact us using the details below.
Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to help us understand how visitors use the site. This information is collected anonymously and does not personally identify you. You can adjust your browser settings to refuse cookies if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:
By Your Side Companions Melbourne, Victoria, Australia Email: [insert email address] Phone: [insert phone number]
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.